Q1.
Can I return or exchange my purchase if I don't like
it ?
A.
Yes, you can return or exchange
your purchase if you don't like it. However, a minimal
cost for replacement such as re-packaging, postal charges
and customs clearance fees will be cha rged.
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Q2.
What charges are added to my order
?
A.
In most cases there are no additional costs added to your order.
We do, however, have to chage extra for rush orders, that most be sent via Express Mail Service or order courier services. These costs ara minimal and rary.
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Q3.
How do I remove on item from my
cart ?
A.
Just press the "remove" button
in the View Cart. Window below.
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Q4.
How can I get more information
about a specific product ?
A.
Contact use via email (see top right corner screen)
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Q5.
What are your policies on security
and privacy ?
A.
All information you submit is strictly confidential. Your information will not be used for any other purposes.
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Q6.
How do I know which size to order
?
A. We
require you to submit your height and weight. If you are able, nowever, your chest, waist, neck, sleeve or shoulder measurments will assist us in ensurving a perfect fit.
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Q7.
How long does it take to receive your
order ?
A.
In most cases you will receive your order approximately
10 days after receiving order confirmation. Hand painted jackets, however , require an additional 7 days.
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Q8.
Are there limits to what you
can do ?
A.
We accept all custom orders.
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Q9.
Can you sew on patches?.
A. Absolutely.
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Q10.
Can you make me a jacket if I
supply the leather ?
A.
Yes, you can send the leather
for your jacket.
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Q11.
If I order from you, can I expect
to find tons of spam e-mail from other companies addressed
to me ?
A.
No, the information you provide
will be handled confidentialy, and will never be exposed
to another company.
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Q12.
What is OLS's(Oxford Leather Shop)
security program to protect the information of my credit
card ?
A. OLS's
security program is protected by the worldwide Server Security License (SSL).
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